Terms of Use

Direct Airport Release Kona and konapets.travel

Last Revised: November 1st, 2022

Welcome to Direct Airport Release Kona and konapets.travel Terms of Use! We are truly excited to have you aboard. Thank you for choosing to use our services.

Below we have listed important legal terms that apply to anyone who visits our website or uses our services. These terms are necessary to protect both you and us, and to make our services possible and more enjoyable for everyone. Direct Airport Release Kona offers veterinary inspection services on behalf of the State of Hawaii Animal Industry Division Animal Quarantine Branch for anyone flying to Kailua Kona, Hawaii.

​If you have any suggestions on how we can improve, you are more than welcome to contact us at admin@konapets.travel.

Our Purpose

Our services offer our users the ability to easily schedule an appointment with an inspector operating on behalf of the State of Hawaii Animal Industry Division Animal Quarantine Branch for the direct release of an animal being shipped to Kailua Kona and to manage their own and their pets information that is shared with konapets.travel and the governing agency in order to prepare the necessary documentation and permits, and have an overall great experience doing so. We offer our users tools and features for managing their data, travel information, pet information, and additional information as required by and described on the Animal Quarantine Branch via their information page https://hdoa.hawaii.gov/ai/aqs/aqs-info/.

You may visit and/or use the Services only if you fully agree to the Terms – and by using and/or registering to any of the Services, you signify and affirm your informed consent to these Terms of Use and any other Terms applicable to your use of any Services. If you do not read, fully understand and agree to the Terms, you must immediately leave the Website and avoid or discontinue all use of the Services.

By using our Services, you acknowledge that you have read our Privacy Policy available at https://www.konapets.travel/privacy-policy/ (“Privacy Policy”).

User Account

In order to access and use certain sections and features of the Konapets.travel Services, you must first register and create an account with Konapets.travel (“User Account”).

If anyone other than yourself accesses your User Account and/or any of your User Platforms’ settings, they may perform any actions available to you (unless as specifically stated otherwise on the Konapets.travel Services), make changes to your User Platform(s) and User Account, and accept any legal terms available therein, make various representations and warranties and more – and all such activities will be deemed to have occurred on your behalf and in your name.

Therefore, we strongly encourage you to keep the log-in credentials of your User Account confidential, and allow such access only to people you trust – as you will be solely and fully responsible for all activities that occur under your User Account and/or User Platforms (including for any representations, warranties and undertakings made therein), whether or not specifically authorized by you, and for any damages, expenses or losses that may result from such activities.

You must provide accurate and complete information when registering your User Account and using the Konapets.travel Services, to which you are the sole and exclusive rights holder. We strongly encourage you to provide your own (or your company’s) contact and billing details, including your valid e-mail address, as we may use it to identify and determine the actual and true owner of the User Account and/or User Content (as defined below) submitted to us.

You agree and undertake not to:

-copy, modify, create derivative works of, download, adapt, reverse engineer, emulate, migrate to another service, translate, compile, decompile or disassemble the konapets.travel Website.

– act in a manner which might be perceived as damaging to konapets.travel reputation and goodwill or which may bring konapets.travel into disrepute or harm;

-impersonate any person or entity or provide false information on the Services, whether directly or indirectly, or otherwise perform any manipulation in order to disguise your identity or the origin of any message or transmittal you send to konapets.travel;

-probe, scan, or test the vulnerability of the konapets.travel Services or any network connected to the Services;

You acknowledge and agree that your failure to abide by any of the foregoing or any misrepresentation made by you herein may result in the immediate termination of your User Account and/or any Services provided to you – with or without further notice to you, and without any refund of amounts paid on account of any such Services

Paid Services

The use of certain konapets.travel Services may be subject to payment of particular fees, as determined by Konapets.travel in its sole discretion (“Paid Services” and “Fee(s)”, respectively). Konapets.travel will provide notice of such Fees then in effect in relation to such Paid Services. If you wish to receive or use such Paid Services, you are required to pay all applicable Fees in advance.

Konapet.travel reserves the right to change its Fees at any time, without notice.

All Fees shall be deemed to be in U.S. Dollars, except as specifically stated otherwise in writing by Konapets.travel. To the extent permitted by law (and unless specified otherwise by Konapets.travel in writing), all Fees are exclusive of all taxes (including value added tax, sales tax, goods and services tax, etc.), levies or duties imposed by taxing authorities (“Taxes”), and you shall be responsible for payment of all applicable Taxes relating to your use of the Konapets.travel Services, or to any payments or purchases made by you. If Konapets.travel is obligated to collect or pay Taxes for the Fees payable by you, and whether or not such Taxes were added and collected from you for previous transactions, such Taxes may be added to the payment of any outstanding Fees and will be reflected in the Invoice for such transaction. We recommend that you verify the existence of any additional fees you may be charged in connection with the purchase of Paid Services (such as international transaction fees, currency exchange fees or fees due to banks or credit card companies). Konapets.travel is not responsible for any such additional fees or costs.


Konapets.travel will issue an invoice or credit memo for any payment of Fees or refund made to or by Konapets.travel (“Invoice”). Each Invoice will be issued in electronic form and based on the country stated in your billing address, and will be made available to you by e-mail. For the purpose of issuing the Invoice, you may be required to furnish certain Personal Information (as such term is defined in the Privacy Policy) in order to comply with local laws.


If, at any time, we record a decline, chargeback or other rejection of a charge of any payable Fees on your Konapets.travel account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, and your use of the Konapets.travel Services may be automatically disabled or terminated.

In the event a Chargeback is performed, your User Account may be blocked without the option to re-use it, and any data contained in such User Account, may be subject to cancellation and Capacity Loss (as defined below).

Your use of the Konapets.travel Services will not resume until you pay any applicable Fees in full, including any fees and expenses incurred by Konapets.travel for each Chargeback received (including Fees for Konapets.travel Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).

If you have any questions or concerns regarding a payment made to Konapets.travel, we encourage you to first contact us before filing a Chargeback or reversal of payment, in order to prevent the Konapets.travel Services from being cancelled and your User Account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable Fees, in addition to re-payment of all the Fees applicable to the Konapets.travel Services purchased (and charged-back) by you.

We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the services rendered thereafter.

For more information about cancelling your Paid Services, please email admin@konapets.travel.

Loss of Data, Content and Capacity

If your User Account or any Konapets.travel Services related to your User Account are cancelled (whether at your request or at Konapets.travel’s discretion), it may cause or result in the loss of certain content, features, or capacity of your User Account, including any User Content, End User data or other usage data retained therein (“Capacity Loss”). Konapets.travel shall not be liable in any way for such Capacity Loss, or for saving a backup of your User Account, User Content or End User data. Please also note that additional Fees may apply to re-activation of a User Account and/or any Konapets.travel Services following their cancellation, as determined by Konapets.travel in its sole discretion.

Limitation of Liability

To the fullest extent permitted by law in each applicable jurisdiction, Konapets.travel, its officers, directors, shareholders, employees, affiliates and/or agents shall not be liable to you for any direct, indirect, incidental, special, punitive, exemplary or consequential damages whatsoever, including any damages resulting from (1) errors, mistakes, or inaccuracies of or in any content; (2) any personal injury or property damage related to your use of the Konapets.travel Services; (3) any unauthorized access to or use of our servers and/or any personal information and/or other information stored therein; (4) any interruption or cessation of transmission to or from the Konapets.travel Services; (5) the use or display of any Content or User Content posted, emailed, transmitted, or otherwise made available via the Konapets.travel Services; (6) events beyond the reasonable control of Konapets.travel, including any internet failures, equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, earthquakes, explosions, acts of God, war, terrorism, intergalactic struggles, governmental actions, orders of courts, agencies or tribunals or non-performance of third parties; and/or (7) loss of use, data, profits, goodwill, or other intangible losses, resulting from the use or the inability to use any or all of Konapets.travel Services.

You acknowledge and agree that these limitations of liability are agreed allocations of risk constituting in part the consideration for Konapets.travel’s services to you, and such limitations will apply even if Konapets.travel has been advised of the possibility of such liabilities. Subject to applicable law, we will not be liable for any damages.


You agree to defend, indemnify and hold harmless Konapets.travel, its officers, directors, shareholders, employees, affiliates and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debt and expenses (including attorneys’ fees) arising from: (1) your violation of any term of these Terms of Use or any other Konapets.travel Terms; (2) your violation of any copyright, access rights, property, or privacy right, resulting from your use of the Konapets.travel Services, including, without limitation, Konapets.travel Services’ actions for your benefit.