Refund Policy

You may discontinue to use and request to cancel your User Account and/or any Services at any time.

The administrative fee consists of all or some of the following: Communication with you, scheduling the inspection, creation of documentation for confirmation submittal to animal quarantine branch, and submittal of confirmation to the animal quarantine branch.

The administrative fee is nonrefundable.  Paperwork is submitted to the animal quarantine branch upon payment of the administrative fee, inspection fee in full, and review by us.

Modifications to pet/flight information, submitted to quarantine by Direct Airport Release Kona, may be accommodated depending on the change(s). Each modification incurs a $50 fee and invoiced separately, except minor time changes on the same day of arrival and pet information such age, color, breed. You will be able to update the arrival information in your account and we will contact you via email with availability, fees (if any, invoiced separately), and the implications of your changes.

The inspection fee: The inspector will be on-site, in the inspection area (designated by the carrier) with materials necessary to do the inspection. The inspector will track the flight using Flight Aware software and the inspector will accommodate arrive times that adjust by common circumstances normally experienced by the carrier.

Missed flights or unforeseeable circumstances that prevent you or the pet from traveling on the scheduled flight will be accommodated if the inspector is notified and available.  Please notify Direct Airport Release Kona if any changes are made. 

The inspection fee is refundable up until the day of the flight as long as we have been notified before the inspector has left for the airport.  No shows do not receive a refund.  The administration fee and any change fees, if any, are not refundable.

Payment for the services represents that you agree to the terms and conditions as stated above and the terms and conditions, privacy policy, and refund policy of